FREQUENTLY ASKED QUESTIONS
This section covers all you need to know in order to start playing at BingoHall. Feel free to browse all topics in order to find the information you need.
2. GETTING STARTED/REGISTERING
If you need more information on how to log in or register, how to play bingo, how to retrieve our tryout bonus, how to play for free, how to update/change your account details and referral information, please check out this section.
Why play at BingoHall?
BingoHall is one of the most reputable online bingo websites in the industry that delivers a first class customer support experience, a variety of deposit options, prompt payouts and the best bingo games.
We offer an unbeatable sign up bonus along with a great variety of bingo games and patterns. Our features include a variety of different game streams to choose from, each with a personalized theme, multiple chat rooms, an optional auto-daub feature so you don't miss your number, continuously running games so you never have to wait too long to play, a special pre-purchase feature and many other perks. Also, winnings are always automatically awarded to your account when you have a winning card, in the event you get disconnected or experience a technical problem that might prevent you from completing the game.
How do I register?
Follow these simple steps to register and start playing:
1. Click on Free Sign-Up button on the home page.
2. Fill out these sections completely:
a. Account Info
b. Personal Details
c. Contact Details
3. Tick the box to agree to our Terms and Conditions and confirm you are over 18.
4. Click on the Join the Fun button.
You will receive a confirmation e-mail that enables you to activate your account. Now, you’re all set and ready to play!
How do I log in?
1. Enter your username.
2. Enter your password in the password field at the very top of this page.
3. Click the Log In button.
You will be directed to the main lobby where you can find all our bingo games.
How do I claim my Welcome (Sign-Up) Bonus?
BingoHall greets you with an amazing Sign-up Bonus worth $25 FREE!
New players will also be rewarded with a kingly 2015% welcome deposit package:
- 500% bonus on your 1st deposit
- 700% bonus on your 2nd deposit
- 815% bonus on your 3rd one.
In order to benefit from these special Welcome Bonuses, all you need to do is create an account at BingoHall.
Can I play at BingoHall for free?
Yes, you can. We offer a $25 Sign-Up Bonus for you to get a taste of our bingo games! You can also boost up your balance by playing in our Free Room – open from 7 AM to 6 PM EST.
The Free Room is available for free players - all players who haven’t made a deposit yet - with less than $5 in their balance and deposit players - players who already made a deposit - with less than $5 in their balance. The minimum deposit on BingoHall is $11, 95.
How do I play bingo?
Playing online bingo is easy! All you need to do is follow these simple steps. Should you encounter any difficulties, feel free to contact us for further assistance.
1. Log in to your account by entering your user ID and Password
2. You will see multiple bingo options in the lobby. Click on the room you would like to play in.
3. The system will load the room and your bingo cards will be displayed.
4. Click on the cards you want to purchase, then click on the Buy button. You can also let the system pick the number of cards for you, by clicking on Quick Buy.
5. Once the game starts, the cards you’ve purchased will be displayed and our system will daub them for you. You can daub your cards by clicking Game Options on top of your screen and toggle the auto dauber on or off.
6. The name of the game in play will be displayed on the upper left hand side of your screen where you will also be able to see the prize, your balance, your bingo bucks and the number of players in the room.
7. Once the game is over, the system will show the winner in a pop-up window. If you are a lucky winner, your name will be displayed in the pop-up and your account will be immediately credited.
How do I update my account details?
To update your account details you must be logged in your BingoHall Account. Once you are logged in with your username (alias) and password, please follow these steps:
1. Click on the Avatar icon on the main page of the site to access Account Settings page;
2. Once all the required information is filled out, click on the Update Profile button, at the bottom of the Profile form.
How to refer a friend?
Refer your friends to BingoHall and earn 25% of their deposits! This means that for each $1 deposited by your friend, you get 25c free! There is no limit as to how many people you can refer.
How to enter the referral program:
1. Click on the Refer a Friend button, available on the button of the page;
2. Choose your preferred manner of sending your friend(s) invite notifications to play at BingoHall.
3. Your friend(s) will receive an email notifying them that you have invited them to play at BingoHall. Wait for your friends to sign up on BingoHall.
4. Once your friend(s) register(s) and deposit(s) on BingoHall, you will then receive a 25% bonus for a period of 120 days.
What is the deposit insurance?
The deposit insurance program was especially created to help our players increase their possibilities to win one of our big prizes and jackpots.
The program is available to all members who received a special coupon via e-mail or have been contacted by one of our representatives and invited to take part in this promotion.
When offered this insurance, you will be provided with a code. You will then need to contact our support representatives with the given code and express your wish to take part in the promotion. You will also need to claim the insurance back once you’ve spent all your insured deposit.
The program rules are simple: we give you a percentage of your insured deposit back, in cash. For example, if the offer is for 20% insurance and you have deposited $200 and requested it be insured, you will be able to get $40 back once you have completely used the $200 deposit. If you have claimed the 20% insurance/cash back you are not allowed to claim a deposit bonus offer for the same deposit transaction.
Please remember that this insurance is only applicable on one deposit and must be requested before you make another deposit after the insured transaction. If you make a new deposit before requesting the 20% cashback, the insurance will be automatically voided. No exceptions will be made under any circumstances.
In order to get hold of the cashback, you have to request that your deposit is insured, by mentioning the promo code to our Customer Support. You will then need to contact them again as soon as your total balance is down to $0, in order to be credited with the cashback percentage of your insured deposit.
3. VIP PROGRAM
What exactly is the VIP Program?
Our VIP Program has been created with the purpose of rewarding our members for their loyalty.
Every player who registers at BingoHall is instantly integrated in the Default Level - the Bingo Basic Level. As soon as you make your first deposit and first wager in any of our bingo and other games, you are automatically enrolled in our VIP Club. From that point on, you will start earning stars based on activity, wager, updated documents and much more!
Players with higher VIP levels earn higher bonuses on all deposits and other extra benefits. Here, at BingoHall, we have 11 VIP levels. Visit our VIP section in order to find out more about this great program!
How do I level up in the VIP Program?
All you need to do is gather as many stars as you can! Log into your account in order to find out how many stars you need per level. When you reach the number of stars required to get to a certain level, your status will be changed automatically. You can check your VIP level by going to your profile and view your account details. Please visit our Stars Addition page in order to find out more!
Can I also level down?
A player can level down, the main reasons being his/her lack of activity on the website. Please note that on every processed payout you have, star deduction occurs, which may lead to level deduction as well. Please check our Stars Deduction page to learn more about it!
What is the Bingo Shop?
As a special addition to our VIP program, the Bingo Shop displays a whole range of products that are available to be claimed based on the stars level you’ve reached. Your activity on the site will determine the number of stars based on which you can purchase a pre-established number of products. Discover our list of accessories, home appliances, clothes and many more great
Here you will find all the information you need related to our chat rooms, Chat Games, CM’s and Chat Games comp crediting.
How do I join a chat room?
Log into your BingoHall account and click on the Bingo Stream of your choice. The Chat feature will automatically open when the room loads.
Type your message and hit ENTER. There are other types of chat functionalities, such as the Emoticons, you can use by clicking on the Smiley Tab – select an icon and press ENTER to send. You can also modify the chat list size by hitting the Options tab.
What are Chat Games?
Chat Games are side games a Chat Monitor plays during a bingo game. Each game has a different payout which may vary from $1 to $5, depending on the game. You are free to receive as much as you like if you fit under any of the following criteria:
1. You are a depositing player.
2. You fit under the qualification rules.
3. You have won and claimed the Chat Games in question.
How fast are my Chat Games comps credited?
All comps for regular Chat Games are credited the following day they are earned. If 24 hours pass and you haven’t received them, please review our Chat Games rules first to see if you are eligible to receive them or not. If you prove to be eligible, please contact us right away.
Please note that all comps are credited according to our qualification guidelines and are subject to limits.
Can I play games, other than bingo, while I chat?
Yes, you can! At BingoHall we offer 22 varieties of exciting slots, ranging from 1 line, 5 line to multi line video slots. You can also play 10 different assortments of Pull Tabs and 10 varieties of awesome Video Poker machines. Finally, we offer a unique high payout Keno machine where you can bet up to $10 on one single bet!